Responsible Gambling

At Fat Rabbit we are committed to safer gambling and to keeping play under control. We recognise that for most people gambling is a form of leisure, but it can become harmful for a small number of players. Our goal is to provide clear, practical tools and information so customers can make informed choices, stay within their limits and get help if they need it.

Player protection principles

We put player safety at the centre of our services. That means offering transparent controls, prompt support and fair account checks where necessary. We encourage players to set sensible limits, to take breaks when needed and to contact our support team if they have any concerns. We also monitor activity for patterns that may indicate harm and act in line with safer gambling best practice.

Activity-control tools

We offer a range of tools so you can manage your activity easily from your account settings. These include:

• Deposit limits you can set daily, weekly or monthly.
• Loss limits to help control how much you can lose over a chosen period.
• Session and time limits to remind you to take a break or to automatically close your session after a set time.
• Reality checks that display how long you have been playing and your net losses/wins during a session.

Deposit, loss and time limits

You can change deposit, loss and time limits at any time in your account. Certain changes may be subject to a short delay to ensure they are effective as a safety measure. For example, lowering a limit usually takes effect straight away, while raising a limit may have a waiting period. Limits are available by default and can be tailored to daily, weekly or monthly schedules.

Account breaks and self-exclusion

If you need a longer pause from gambling, you can request an account break or self-exclusion. Account breaks temporarily block access for a set period. Self-exclusion closes your account for a longer term and prevents you from creating a new account while the exclusion is in place. Our team will explain the options and how to reactivate your account once the agreed period has ended.

Signs of problematic behaviour

Watch for signs such as chasing losses, borrowing to gamble, neglecting work or family, playing for longer than intended, or hiding gambling activity. If you recognise these signs in yourself or someone you care for, please take action early by reducing limits, taking a break or seeking advice.

Tips for staying in control

• Set and stick to a budget for play.
• Use deposit and loss limits and enable reality checks.
• Avoid gambling when stressed, tired or under the influence of alcohol.
• Take regular breaks and consider a short account freeze if you feel urges to chase losses.

Professional help and support organisations

If you need further support, professional organisations in the UK can help. Consider contacting GambleAware, GamCare or your GP for confidential advice and treatment options. We can also provide information and assistance from our support team to point you towards appropriate services.

If you would like help with any of the tools described above, please contact our support team via your account and we will assist you promptly. For quick access to settings, check the Responsible Gambling area in your account dashboard.